As businesses face perpetual volatility, increasing competition, rising customer expectations, and digital disruption, savvy companies are developing business operations that are broad, cohesive, nimble, reliable, and resilient, and that draw on end-to-end global strategy.
According to a Gartner report, business operations consulting (BOC) refers to re-engineering, improvement, optimization, and standardization of processes so that they are aligned with the business strategy. BOC helps companies:
- define the scope, configuration, and details of the process
- optimize performance attributes
- support integrated business planning
- help operations execution and fulfillment
The Business Operations Consulting Workshop, led by Carl Briggs and Katie Votolato, involves both client and consulting companies who provide real-world context to challenges and issues facing both sides of the industry across two courses: one sophomore-level course and one junior-level course.