According to a Gartner report, business operations consulting (BOC) refers to re-engineering, improvement, optimization, and standardization of processes so that they are aligned with the business strategy. BOC helps companies:
- define the scope, configuration, and details of the process
- optimize performance attributes
- support integrated business planning
- help operations execution and fulfillment
The Business Operations Consulting Workshop, led by Carl Briggs and Katie Votolato, involves both client and consulting companies who provide real-world context to challenges and issues facing both sides of the industry across two courses: one sophomore-level course and one junior-level course.