Product Recall Decision-Making short course

Short course: Product Recall Decision-Making

Product recall decisions are some of the most critical decisions firm leaders make. Making the decision too quickly or too slowly can lead to negative consequences for stakeholders. While research in recall decision-making is new, Kelley faculty are leading the way in this innovative research domain. In this one-day course, firm leaders who make or oversee product recall processes and decisions will gain detailed exposure to the cutting-edge behavioral and econometric research that examines recall decision-making. This will include:

Effect of possible biases: Research demonstrates that areas such as gender, cognitive reflection, executive compensation, and political ideologies all influence how, and in particular how quickly, a firm makes recall decisions.
Recall causes: Research looks at causes and how firms can avoid recalls in the first place.
Expert faculty: The instructing faculty, Associate Professor George Ball, has worked in regulated industries that experience frequent product recalls; has collaborated with recall regulators closely on multiple federal grants; and is the leading academic researcher in the field of product recall decision-making.

Upcoming dates

Spring class TBA

Price: $1,275
Delivery: This course is a one-day, in-residence program in Indianapolis, Indiana

Showcase your new skills

In addition to earning a professional certificate upon completion of this program, you will also earn a digital badge to showcase your skills on platforms like LinkedIn. These credentials show your network the concrete and in-demand skills you earned from taking this Kelley program.

The Product Recall Decision-Making course is best for...

Executive leaders responsible for product quality decisions such as vice president of regulatory, quality, manufacturing, or operations, chief operations officers, and CEOs.

What you’ll learn

Industry standard approaches to product recall decision-making
How to identify and remove possible biases that may be negatively impacting their firm’s product recall process.

Course details

One-day, in-residence, in Indianapolis, Indiana
Cost: $1,275.00
Discounts are available for IU alumni and staff as well as anyone bringing three or more participants
Next session: Spring class TBA

Course outline

Product recalls and the recall decision
- Overview of the decision as it occurs across multiple industries and as regulators expect it to happen, with a particular focus on your industry
Gender and recalls
- Overview of several studies associating gender differences and product recalls
Compensation and recalls
- Overview of several studies associated with executive compensation and how it can lead to an increase in recalls
Other biases and recalls
- Overview of all other studies examining bias and recall decisions such as cognitive reflection and political ideology
Reflection and next steps
- Team breakout sessions on what may be impacting your industry or firm, lessons learned, and what can be done

George Ball

George Ball is the Weimer Faculty Fellow and associate professor of Operations and Decision Technologies at the Kelley School of Business at Indiana University Bloomington. George’s research focuses on product recalls across multiple industries including healthcare, automotive, and consumer products. George has met with and presented his research to the National Highway Safety Traffic Administration, which oversees automotive recalls, and the Food and Drug Administration, which oversees drug and medical device recalls. He has conducted collaborative research projects with the Center for Device and Radiological Health and the Center for Drug Evaluation and Research at the FDA. George was also a member of the National Academies of Science, Engineering, and Medicine ad hoc committee on the Security of America’s Medical Product Supply Chain. George’s research has been published in several top-tier journals including Management Science, Manufacturing & Service Operations Management, Production and Operations Management, and the Journal of Operations Management. His research has been covered in The Wall Street Journal, CNBC, CBS, NPR, and many other major news outlets. Prior to his time at Indiana University, George spent 11 years in various manager and director roles at two medical device companies and 5 years on active duty as a US Naval Officer. George received his PhD in supply chain and operations and MBA from the Carlson School of Management at the University of Minnesota and a BS in aerospace engineering from the US Naval Academy.

Questions?

Please reach out to us at keep@iu.edu to learn more about the Product Recall Decision-Making short course and other courses offered by Kelley School of Business Executive Education.

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