Student resources

Congratulations on being admitted as a student to the Kelley Executive Education Programs (KEEP) at the Kelley School of Business. All of us at the Kelley School wish you well as you pursue your personal and professional growth.

Kelley Executive Education Programs follows a quarter-term academic calendar (spring, summer, fall, and winter) which provides flexibility for working professionals. Each term is approximately 12 weeks long with breaks included for some holidays.

Indiana University students are assigned an IU Identification (IUID) number. This is a 10-digit number unique to each student. Remember and store this number. With the IUID, University Information Technology Services (UITS) guides each KEEP student in creating an IU username and passphrase. An IU username and passphrase allows you to access IU computing systems and resources. Access will be retained as long as you are enrolled in the current term as a student at Indiana University. Any problems concerning computer accounts should be directed to UITS 812-855-6789. 

Indiana University will send official information to your IU email account (Gmail or Exchange). If you do not check your IU email regularly, you are advised to forward your IU email account to your most used account.

• Learn about email at IU
• How to forward your IU email account

EDP SCOPE

You can view these items in EDP SCOPE:

• Course Descriptions
• Registration
• KEEP Academic Calendar
• Frequently Asked Questions
• Update your profile
• Course Materials
• Critical Dates

Canvas

All courses, excluding immersion courses, are delivered online via a course management system called Canvas. Each course will populate a separate directory page which will include all information regarding registered coursework: instructor contact information, syllabus, course expectations, required reading, assignments, and submission policies.

Instructors have final publication rights to the Canvas sites associated with their course page. Instructors are expected to publish these pages two weeks prior to the start of a new term.

Technology Orientation Course

When you are admitted as a student into the Indiana University system, you will receive an invitation to the Kelley Online Technical Orientation Course. This is a self-paced review of how to navigate Canvas and technology at Indiana University. The section is to provide assistance and is not graded.

Canvas announcements

Canvas announcements are very important, as they are the primary way Kelley Executive Education Programs communicates important information with students. The Executive Education Programs Community page is where the following information will be posted:

• Upcoming system outages
• Announcements about registration
• Announcements about the course material website
• Upcoming office closures
• Changes in policy, practice, or procedure

Canvas notifications are sent to your IU email as a default. You can update which notifications are sent and where they are sent under “Account” and “Settings.”

One.IU

One.IU is an Indiana University self-service tool that allows IU students to perform a variety of tasks online. Utilizing One.IU, students may:

• Check the status of their financial aid
• Update their mailing address(es) with the university
• Obtain unofficial transcripts/view grades
• Get tax credit information
• View the status of their Bursar accounts and make payments

Please do not register for courses in One.IU; KEEP students register in EDP SCOPE.

If you update your address via One.IU, please be sure to update your personal profile in EDP SCOPE as well.

Plans of study have been designed to include core courses first, which provide the foundation for courses taken in the second year. Some courses will have prerequisites and the frequency of course offerings may be limited. Students are strongly encouraged to follow the plan of study (POS) for the degree program in which they are enrolled. Please contact KEEP in the event that any adjustments are needed in your POS. Any requests for adjustments will be evaluated on a case-by-case basis.

With a distance education program, it is crucial that you stay connected with us during your course of study. Students are notified with a Canvas announcement about registration periods and provided with directions on how to register in the announcement.

Textbook and course material orders

Text books can be purchased at TIS Bookstore. Required IU eTexts are automatically charged to your student bursar account.

Course drop/withdraw

Students need to contact KEEP immediately if they wish to drop/withdraw from a course.

Refund policy

Students who drop/withdraw courses between the time they register and the end of the first week of the term will not receive a grade and will receive the full tuition refund. Students who drop/withdraw courses after the first week of the term will receive a W on their transcripts and are subject to the refund policy (see below). Withdrawals after mid-term require an instructor’s signature, and at that time, the instructor may assign a W or the grade the student has earned up to that point in the term.

Twelve-week courses (3.0 credit hours) are subject to the following refund schedule (Sunday by 11:59 p.m. EST is the deadline for each week shown below):

• First week: 100% refund
• Second week: 75% refund
• Third week: 50% refund
• Fourth week: 25% refund
• Fifth week and after: No refund

Six-week courses (1.5 credit hours) are subject to the following refund schedule (Sunday by 11:59 pm EST is the deadline for each week shown below):

• First week: 100% refund
• Second week: 50% refund
• Third week or after: No refund

Please contact KEEP if you wish to drop a course.

Note: dropping a course may postpone your graduation and not participating in a course does not constitute automatic withdrawal from a course.

Bursar Office information

Visit Student Central for Bursar Office general and contact information.

• Email: scu@iu.edu
• Phone: 812-855-6500
• Office Hours: 8:30 a.m. to 4:30 p.m., Monday through Thursday, and 9 a.m.to 4:30 p.m. on Friday

Timing of billings

Please refer to the “Dates You Need to Know:” section on the landing page of EDP SCOPE for billing due dates in the current and upcoming term.

The Office of the Bursar will email a student’s IU email account each term when the tuition statement is accessible. Statements are only available electronically in One.IU (i.e., statements are not physically mailed directly to students).

Access your bill

1. Log into One.IU.
2. Choose “Statements.”
3. Choose the PDF for the bill that you want to view.

Make a payment

There are various payment options available. However, most online students pay their Bursar bills via One.IU using the QuikPay function under “View/Pay Bursar Bill.” To see other payment options, visit Student Central.

Late registration fee

A late registration fee of $60 will be assessed if you register on or after the first day of the first week of a standard KEEP term. An additional $10 fee will be assessed each week thereafter to a maximum of $290.

Late schedule change fee

If a course is dropped on or after the second week of a standard KEEP term, a $23 late schedule change fee will be assessed.

KEEP degree–seeking students interested in receiving federal financial aid must submit the FAFSA (Free Application for Federal Student Aid) to institution code 001809 (more information on FAFSA, may be found on the FAFSA website); all federal aid for KEEP students is in the form of student loans.

In order to e-sign the FAFSA, as well as make online corrections to the data, students should obtain a FSA ID on the FAFSA website. The FAFSA must be renewed annually. While there is a “priority deadline” of March 10 each year, the FAFSA can still be submitted after that date.

For financial aid and VA purposes, KEEP degree seeking students are considered full-time when they register for 6 or more hours in a term. They are considered half-time when they register for 3–5 hours in a term. If a student is registered for 1.5 credits in a term, that student is not eligible for financial aid.

For more information about financial aid, please contact:

• Phone: 812-855-6359
• Email: deptsch@iu.edu
• Apply for financial aid

Students using Veteran Affairs (VA) benefits

Veterans Support Services is here to meet the needs of Indiana University students who are veterans, service members, or children or spouses of disabled veterans. Veterans who wish to use their VA benefits to pay their educational expenses should contact the Division of Student Affairs as soon as possible to learn the status of their benefits.

Veterans Support Services contact information:

• Phone: 812-856-1985
• Email: vetserv@iu.edu
• Hours: Monday through Friday, 8 a.m. to 5 p.m.
• Military education benefits at IU

Degree and graduation requirements

• A student must maintain a minimum cumulative GPA of 3.0 in order to graduate.
• All degree requirements must be completed within 5 years of admission from actual enrollment in KEEP courses for the first time.
• All certificate requirements must be completed within 2 years of admission from actual enrollment in KEEP courses for the first time.

Good academic standing and Grade Point Average (GPA)

Any student who maintains a cumulative grade point average of 3.0 is in good academic standing. If a student’s GPA falls below 3.0 for two consecutive terms, the student will be placed on academic probation.

Grading standards

Only courses in which the student receives a grade of C- or higher will count toward the necessary credit hours for graduation, although all grades (except transfer credits) are used in computing the GPA.

Retaking a course

• If a D+/D/D– is received, the credit hours will NOT count toward graduation requirements, but the grade will be used to calculate the GPA.
• If a D+/D/D– is received in a required core course, the student will be allowed to repeat the course once to receive a passing grade for the required course. If a passing grade is not received after repeating the course, the student may be dismissed from the program.
• If a D+/D/D– is received in an elective course, that course cannot be repeated. Another elective course would need to be taken to fulfill the elective credit hour requirements.
• If an F is received in an elective, the course may not be retaken.
• If an F is received in a required core course, the credit hours will NOT count toward graduation requirements, but the grade will be used to calculate the GPA.
• If an F is received in a required core course, a student will automatically be considered for dismissal from the program. In cases where a student is permitted to remain in the program even with an F grade in a core course, the core course must be repeated.
• If you are approved to retake a core course to fulfill graduation requirements, you will be responsible for tuition and fees for the additional coursework.

FN grade for non-attendance

Students who fail to officially withdraw from a course they are no longer attending should be aware of the “FN” grade policy. The “FN” grade policy has been developed to bring the university into compliance with the “unofficial withdrawal policy” of the Higher Education Act as it relates to the federal provision for student financial assistance. According to University Faculty Council policy, students who fail to complete a course due to nonattendance will be assigned a grade of “FN”. The “FN” grade is awarded only in those cases where the student fails because he or she either never attended class or ceased to attend class at some point during the term, whereas the traditional “F” grade is awarded to those students who fail due to poor class performance. The “FN” grade will appear listed as an “F” grade on the grade report and on the official transcript and will be treated as an “F” toward GPA calculation.

Incomplete grade (I)

An “incomplete” indicates a student’s work is of passing quality as of the end of the term, but a portion of the course has not been completed. In order to give a grade of I, the faculty member must agree to grant an incomplete. The requirements for removing an incomplete as well as the deadline for completing all necessary work will be established by the faculty member. The deadline set by the faculty member must be less than or equal to one year. An incomplete that is not completed within one year of assignment automatically converts to an F.

One or more incompletes may impact a student’s future enrollment in courses. A student will need to meet the requirements for an incomplete course before registering for new courses. It is the responsibility of the student to be in communication with the instructor and KEEP to ensure incomplete work is completed in a timely manner. A student cannot be certified for graduation until his/her record is cleared of all “incompletes” in both elective and core coursework.

Sit-Outs (taking term[s] off)

One term: Occasionally, a student in good standing may find it necessary to interrupt progress in the program for one term. Students who want to take one term off can adjust their plan of study accordingly and are encouraged to reach out to KEEP to discuss possible implications.

Inactive: Students who have not enrolled in graduate business courses for at least two consecutive terms are automatically designated as “inactive” in the EDP SCOPE system. To enroll, the student is required to send an email to KEEP requesting to reactivate their graduate business student status. There is a five-year limit from the date of initial enrollment for completion of KEEP master's degree requirements and a two-year limit from the date of initial enrollment for completion of KEEP graduate certificate requirements.

Withdrawal (W)

Students who withdraw between the time they register and the administrative withdrawal deadline (dates can be found in EDP SCOPE) will not receive a grade and the full tuition and fee may not be refunded.

Withdrawals after the administrative withdrawal deadline require an instructor’s approval, and at that time, the instructor may assign a W or the grade the student has earned up to that point in the term.

Academic probation

A student whose cumulative GPA falls below 3.0 is placed on academic probation; students who are placed on probation will be notified in writing.

While on probation, a student must maintain a cumulative GPA of 3.0 or higher (effective Spring 2019) for the next two terms of enrollment to remain active in the program.

Academic dismissal

For degree and certificate students, academic dismissal may result if any of the following situations occurs:

1. A probationary student who fails to meet the conditions of probation, as specified in the “Academic Probation” section, above.
2. A student whose cumulative GPA is below 3.0 in two (2) consecutive terms.
3. A student who fails to complete all degree requirements within the five-year limit for degree programs, as specified in the earlier section on “Degree and Graduation Requirements.”
4. A student who fails to complete all certificate requirements within the two-year limit for certificate programs, as specified in the earlier section on “Degree and Graduation Requirements.”
5. A student who receives a failing grade in a required course (effective spring 2019).

Dismissed students may send a petition to the program chairperson for re-enrollment one calendar year after dismissal. However, only in rare cases is continuation allowed. Dismissed students who are allowed to re-enroll must still complete all certificate or degree requirements within the timeframe provided in their readmission letter.

Audit policy

Auditing of 500-level business courses is not permitted.

Pass/fail option

Students may not enroll in graduate course work for credit toward the Kelley School of Business degree under the pass/fail option.

From the IU Student Code of Conduct, “The purposes of Indiana University include the advancement of knowledge, the pursuit of truth, the development of students, and the promotion of the general well-being of society. As a community, we share a dedication to maintaining an environment that supports trust, respect, honesty, civility, free inquiry, creativity, and an open exchange of ideas. Individual rights are best protected by a collective commitment to mutual respect. A student who accepts admission to Indiana University agrees to:

1. Be ethical in their participation in the academic community.
2. Take responsibility for what they say and do.
3. Behave in a manner that is respectful of the dignity of others, treating others with civility and understanding.
4. Use university resources and facilities in appropriate ways consistent with their purpose and in accordance with applicable polices.

Every Indiana University student is responsible for reading and understanding this Statement, as well as other expectations identified by individual schools or organizations relevant to an academic major, professional field, or on-campus residence. This Code of Student Rights, Responsibilities, and Conduct is intended to identify the basic rights, responsibilities, and expectations of all students and student groups to serve as a guide for the overall student experience at Indiana University.

Read the full Indiana University Code of Rights, Responsibilities, & Conduct.

Read the full KEEP Code of Conduct that includes cheating, fabrication, and plagiarism. 

The following are the procedures executed when the professor believes an academic misconduct incident (cheating, fabrication, and/or plagiarism) has occurred:

1. The professor will communicate with the student, explaining what is suspected and why. The student will be given a chance to explain and the faculty will dismiss the issue if it is cleared up at this point.
2. If the issue remains unresolved, the professor will refer the problem to the Kelley School of Business Conduct Review Committee, which will investigate the matter and recommend a course of action to the professor following the investigation.
3. Taking the recommendation of the Conduct Review Committee into consideration, the instructor may impose an academic sanction to fit the offense. The student has the right to appeal the sanction with the professor. The student may also seek counsel from the Student Advocates Office.

IMPORTANT NOTE ON ACADEMIC SANCTION

Until a final decision about the alleged misconduct is reached, sanctions must not impose lasting implications. For example, a student cannot be asked to stop attending class as it is not possible to recoup the class time lost should the sanction be overturned by a committee.

1. Within fourteen (14) calendar days of receiving the student’s appeal, the instructor must report the incident to the Dean of Students, Division of Student Affairs. The Dean of Students will send the report to the student, the dean of the school in which the student is enrolled, and Kelley’s Associate Dean of Faculty and Research.
2. Once a sanction has been imposed and the report is received, the student has fourteen (14) calendar days to appeal the sanction (if desired) by submitting a written appeal to Kelley’s Associate Dean of Faculty and Research.
3. At this point, the student will be directed to attempt resolution with the Kelley School department chair. If no resolution is reached, the matter is referred to the Academic Fairness Committee, which conducts a hearing and hands down a decision on the matter, which is final at the school level.
4. If the student believes that a serious procedural error has prevented him or her from fairly presenting the case or that a possible additional sanction imposed by the Dean of Students is arbitrary or disproportionate, he or she may appeal one last time to the Vice Provost for Faculty of Academic Affairs who will convene a campus review board to review the matter. The decision of the Campus Review Board is final.

Procedure for grade appeals at Kelley School of Business (Bloomington and Indianapolis campuses)

Approved by the Academic Fairness Committee and the Academic Council November 15, 1999.

1. A student who wishes to appeal a final grade in a course should first discuss the matter with the instructor. If the student is unable to resolve the matter, the student may appeal to the department chair within two weeks after meeting with the instructor. The chair may mediate between the instructor and the student but does not have authority to change the grade without the consent of the instructor.
2. If the matter is not resolved, the student may appeal to the School’s Academic Fairness Committee by filing a written appeal with the office of the Associate Dean of Faculty and Research, who shall then forward the matter to the AFC. The deadline for appeal will be six weeks into the term immediately following the term in which the grade was earned. The point of contact is ksappeal@iu.edu.
3. The AFC has the authority to hear grade appeals and make appropriate adjustments under resolution of the Faculty Council. However, the AFC will adjust a final grade only upon a finding that the student’s rights as expressed in Part I of the Indiana University Code of Student Rights, Responsibilities, and Conduct have been violated. Under Resolution of the Faculty Council and the Academic Council of the Kelley School of Business, the decision of the Committee is final.

In accordance with the Family Educational Rights and Privacy Act of 1974 (FERPA) and Indiana University policy, KEEP programs adhere to the following tenants governing the protection and release of student information.

Release of Student Information: there are two types of student information — public and private. Public information is directory information that is considered not to be harmful if disclosed. This includes a student’s name, address, and phone number, major, dates of attendance, admission or enrollment status, campus, school, degrees, awards, activities, and sports. Public information will be released unless the student files the appropriate form preventing the release of such information. The form is available from the Office of the Registrar. Public information that cannot be withheld includes the following: name, enrollment status, degrees, and dates of attendance.

Private information is information that is considered more sensitive and an invasion of privacy if disclosed. This includes a student’s social security number or student identification number, grades, academic standing, hours completed, GPA, current class schedule, parent name and address, and date of birth. In order to protect each individual’s rights, a student must give written consent before any private information is released to anyone outside of the academic community. There are a few exceptions to FERPA that permit private information to be released to third parties without the student’s consent:

1. The KEEP office may release private information to “faculty and staff who have a legitimate educational interest/need to know.” Faculty and staff may require the information for the purpose of advising, removal of an incomplete, or special credit forms. The KEEP office may release private information to parents of students who are claimed as IRS dependents.
2. The KEEP office may release private information in response to a judicial order or subpoena (provided that the student is notified prior to compliance or provided that a reasonable attempt to notify the student has been made).
3. Private information may also be released to the IU Police or other law enforcement agencies in the investigation of a specific criminal case.

Official Grades

Official grades will be posted in One.IU approximately two weeks after a term ends; when the grade is posted in One.IU, it will be reflected in the unofficial and official transcript. If a student has a question about when a grade will be submitted, please contact your instructor. If the Canvas grade book posting or unofficial transcript is not sufficient documentation for tuition reimbursement purposes, students may request a letter confirming the final grade by emailing keep@iu.edu.

Official Transcripts

The Office of the Registrar maintains the official academic record for all courses taken while at Indiana University. Any student whose financial account is clear may obtain a copy of his or her academic record or request a copy be sent to a third party. Request a transcript.

Student Record Maintenance (Name, Address, and misc. changes)

Failure to notify Kelley Executive Education Programs on a timely basis of record changes often results in missed communications. Students should update their personal profile in EDP SCOPE and their bio/demo information in One.IU to ensure communications from KEEP and the university are received and recorded accurately.

• Name change
• Address change

PLEASE NOTE: Graduation/Commencement sections of this document only apply to master’s degree programs, not to graduate certificate programs

1. Apply for graduation. Make sure to complete your Kelley Executive Education Programs graduation application.
   

   Apply for graduation

2. Getting your diploma. The Office of the Registrar creates and delivers diplomas, which are typically mailed 10 to 12 weeks after your degree is conferred (end of term). You need to be sure your name is spelled correctly and that your mailing address is correct. Review diploma details and status at Student Central.

3. IU Graduate Commencement information. Visit the  Office of University Events and Commencement Services to stay up-to-date on the latest IU graduation information. Visit IU Upcoming Ceremonies for graduation ceremony dates.

4. Herff Jones cap and gown rental information. Graduates planning to attend an IU Graduate Commencement Ceremony must wear an IU custom cap and gown at Commencement. Visit Order Cap & Gown to find out more information. Graduation announcements and diploma frames are also available for order through Herff Jones.

5. Become a Kelley alum. Kelley School of Business graduates are part of a powerful global network of Kelley alumni. Discover how to stay connected, get involved, and take advantage of exclusive Kelley alumni opportunities by visiting our Alumni webpage.

IU Commencement ceremonies are held in Bloomington in December and May to celebrate and honor the accomplishment of KEEP MBA and MS and graduates in the public, corporate, and university partner online programs.

All MBA and MS students completing degree requirements in the fall term are invited to participate in the IU December Commencement. There is no Kelley Online Recognition Ceremony scheduled in December. The fall graduates are invited to attend the Kelley Online Recognition Ceremony in May.

All MBA and MS students who are scheduled to complete degree requirements in the winter, spring or summer terms are invited to participate in the IU May Commencement as well as the Kelley Online Recognition Ceremony.

Visit the Indiana University Commencement Update to see the latest information for the IU Graduate Commencement Ceremony.

Your name on the diploma

Your name will appear on the diploma in the same format as your "Primary" name is stored in the Office of the Registrar. You can view your name by going to “Student Center-Personal Information” in One.IU. Changes or corrections can be made by completing the Request for Diploma Name Change form.

Receiving your diploma

Diplomas are mailed 10 to 12 weeks after the graduation date to your "Student Home" address as listed in your academic record. It is your responsibility to ensure your Student Home address is correct. You can view your address by going to “Student Center-Contact Information” at One.IU. Read instructions on how to change your “Student Home” address.

There are minimum computer requirements for Kelley online students, and all Kelley online students are strongly encouraged to utilize a home PC to access courses; some corporate security settings interfere with the proper delivery of various course management tools. Please see below for a list of minimum computer requirements.

In the event you wish to purchase a new personal computer, you may utilize the arrangements Indiana University has made with a variety of vendors. Get information on vendor offers. 

Occasionally, you may have technical difficulties within a course or may have questions of a technical nature about something a faculty member has asked you to do (i.e., install software, download materials, etc.). When this occurs, please contact the Kelley Online Support Desk. The Support Desk is staffed during standard business hours as well as extended evening and weekend hours. You may contact the Support Desk via e-mail or phone.

• Email: kdhelp@iu.edu
• Phone (toll free): 1-877-260-1702

• IU Knowledge Base: Database of about 8,000 answers to computing questions asked by IU users.
• AskIU: AskIU is a general information Q & A service provided by the IU Contact Centers.
• IU Online Libraries–Resource A-Z: Various resources can be searched alphabetically by title, keywords into the search box.
• IU Directory: Find your peers, professors, staff, or other members of the IU community.
• IUanyware: Use a variety of software applications without installing them on your personal device.
• IUware: Check out various technology products available to enhance your academic experience!
• Campus Map: Explore IU’s beautiful campus environment. 
• IU Bucket List: A great starting point to build an unforgettable IU experience.
• IU Theatre: Enjoy world-class theatre and support the stars of tomorrow. 
• Opera and Ballet: Discover new and cutting-edge productions as well as timeless classics.
• IU Art Museum: Take an extraordinary global journey through time.

1. Hardware

A personal computer—desktop or laptop—is required for students in Kelley programs that are delivered online. The minimum and recommended hardware specifications follow:

Purchasing a new computer? Be sure to get the most up-to-date options in your system. Do some research to find the best computer and support options to meet both Kelley’s technical requirements and your personal needs. Indiana University has special computer deals available to students.

Tablets like the iPad can be used for some portions of the program, but not all. A personal computer remains necessary to complete your online coursework.

Notice to Mac users: While Mac computers may work for a great many of Kelley’s online courses, there will be times that Windows' based programs will be required. The extent and use of these programs may vary depending on the particular course and/or instructor. If you decide to use a Mac for your Kelley online course work, be prepared to either install Windows on your Mac or use the IUAnyware software virtualization service to run these programs. For more information about installing Windows on a Mac, please contact your local IT support provider or see the support information at Apple’s website. 

2. Software

The following software—most available via free download—is required for Kelley coursework:

• Microsoft Office 2013 (PC), 2016 (PC | Mac), or 365 (free through Indiana University)
• Windows Media Player, Apple QuickTime, or VLC Media Player
• Adobe Acrobat Reader
• One or more of the following web browsers:
  Internet Explorer 11 or newer
  Mozilla Firefox
  Google Chrome
  Apple Safari

Certain courses may require other programs, such as Microsoft Excel plug-ins. Check with your instructors before the start of each term to find out what software is required for the course.

Free or low-cost software through Indiana University’s license agreements

Offerings include anti-virus software, graphic design suites, web development programs, citation management software, statistical analysis programs, and more. Take advantage of these great software deals:

1. Free downloads from IUware Online. IUware requires your IU Network ID and passphrase. Not all software is available online; availability based on enrollment status.

2. Purchase through the IUware Off-Campus Software Purchasing.

3. Internet Connection

Required: A high-speed broadband Internet connection (such as DSL or cable internet service). Dial-up modem connections won’t work for any Kelley Online program.

Questions about Kelley's online program’s hardware, software, or Internet connection requirements? We’re here to help—contact the help desk at kdhelp@iu.edu or toll-free at 866-260-1702.

Canvas is Kelley’s new online learning-management system where you will access your course materials, submit assignments, communicate with your instructor, receive course announcements, and communicate with other students in the course.

You have several opportunities, listed below, to become familiar with Canvas before your coursework begins. If you have any questions, contact our help desk at kdhelp@iu.edu or toll-free by phone at 866-260-1702.

1. Take the Kelley Online Technical Orientation Course

• Open Canvas
• Click the left “log in” button and enter your IU username and passphrase OR
• Click the right “log in” button and enter your guest credentials
• Hover your mouse over the “Courses” dropdown at the top and select “Kelley Online Technical Orientation Course"

2. Canvas help documentation

• Please refer to the Canvas Student Guide for detailed instructions on the various features and tools in Canvas

3. Visit and contribute to the Kelley Community course

• Open Canvas
• Click the left “log in” button and enter your IU username and passphrase OR
• Click the right “log in” button and enter your guest credentials
• Hover your mouse over the "Courses" dropdown at the top and select "Executive Education Programs Community"

Live technical support is available 24 hours a day, 7 days a week.

The Kelley Online Support Desk is available toll-free by phone at 866-260-1702 or by email at kdhelp@iu.edu. If a consultant is not immediately available, please leave a voice mail when prompted. Be sure to speak clearly and include the following information:

• Your full name
• Your IU username (your Canvas/EDP SCOPE username)
• Course and section numbers (if applicable)
• A detailed description of the problem (including any error messages, browser and operating system you are using, etc.)
• Phone number and/or email address where you can be reached

You should receive a response to email and voicemail messages within one hour, but our response time is usually much faster.

Examples of technical issues we can assist with

• Forgotten password or passphrase
• Inability to complete or submit a quiz or exam due to an error or technical problem in Canvas
• Problems connecting to an Adobe Connect meeting
• Problems logging into Canvas or EDP SCOPE
• Issues viewing recorded lectures or videos
• General technical questions

Once you are admitted to the university, a member of our help desk staff will contact you with specific details about creating your IU computing account. Make sure your account is set up to receive this help desk email from kdhelp@iu.edu. Your IU account will allow you to access the Canvas Learning Management System, IU Library Resources, IUWare, EDP SCOPE, Zoom@IU, and other university web portals.

Once your IU computing accounts are created and active, you will receive a follow-up email with instructions for logging in to Canvas and EDP SCOPE. This process can take up to 72 hours. If you have any questions about the process, please contact the Help Desk at kdhelp@iu.edu.

You can also learn more in these Knowledge Base articles:

• At IU, how do I get my first computing accounts?
• Descriptions of available accounts at IU
• What are guidelines for a good passphrase?

University Information Technology Services, or UITS, at Indiana University, maintains:

• IU Knowledge Base: Answers to questions about information technology at IU.
• Account Management Service: To manage your IU computer account.
• One.IU: IU’s web-based portal to student services. Check your course offerings, grades, bursar account, and change your address.
• IUware Online: For downloadable software (IU username and passphrase required)