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Indiana University Bloomington

Operations & Decision Technologies

Kelley Advantage

Our Operations, Analytics and Information Systems faculty have written many of the definitive textbooks in the areas of operations, data analysis, database management, networking, and Excel modeling.

Recent Publications

Journal Articles

Market Potential for ITSM Graduates: A Survey

2009, Information Systems Management


IT Service management is an emerging discipline likely to enhance existing academic IT program offerings. One barrier to adoption of ITSM in IT academic programs is the uncertainty that students can get jobs as a result of such education and knowledge. To overcome this barrier, a survey of the membership of the U.S. IT Service Management Forum, a practitioner organization, was conducted. The results of this survey show that there is a market of at least 15,000 hires per year in the U.S. for undergraduate and graduate students who have ITSM skills, and that companies are willing to hire ITSM-trained graduates.


Conger, S., Ramesh Venkataraman, Alex Hernandez, and Jack Probst (2009), "Market Potential for ITSM Graduates: A Survey", Informations Systems Management, Vol. 26, No. 2, March, pp. 176-181.