Frontline Leadership

Transform your career as a frontline leader

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Request information about the Frontline Leadership short course.

Short course: Frontline Leadership

You can take this short course in Indianapolis. Participants will receive verification of their completion of the short course program. This is not a certificate course.

Format: Two-day, in-person program

Estimated time commitment: 8:30 a.m. to 5 p.m. each day

Pricing: $1,050; included are breakfast, lunch, breaks, and parking. Lodging is not included.

Discounts: 15% discount for three or more registrants from the same organization

This training was very valuable and is relevant to my position as an operations manager. It taught me to focus a little more on people to make us more successful in achieving goals.

—Course participant

Key takeaways

Is this short course right for you?

This program is designed for any leader needing practical leadership and management skills. For those with direct leadership responsibilities, including supervisors, managers, and team leaders, this short course is an opportunity for supervisory development, as well as to update your leadership and management style with today’s techniques and principles. For those in their early to mid-career who want to improve their leadership ability, this short course broadens your leadership and management expertise with skills that support career advancement.

Participants in the Frontline Leadership program will build competencies to:

  • Identify and understand communication styles
  • Listen to others
  • Assess complex situations and determine the right approach
  • Motivate and develop employees
  • Provide effective employee performance feedback
  • Delegate with an informed perspective on priorities
  • Lead change
  • Recognize and value differences among employees
  • Understand the role and responsibility of a leader or manager

Integrated business curriculum

The Kelley School of Business is nationally recognized for its innovative programs. This short course is offered over two days on the IU Indianapolis campus.

I. Introductions and Objectives

II. Management vs. Leadership

  • Exercises
  • Management and leadership matrix

III. Developing Employees

  • Exercise: “What’s important to employees?” 

IV. Delegating

  • Delegation quiz
  • Delegation model
  • More thoughts on delegation
  • Accountability: The buck stops here!

V. Understanding Responses to Change

  • Responses to change
  • Change Style Indicator®
  • Understanding my change profile
  • A model for change
  • What does this mean to me on the job?

I. Optimizing Team Performance

  • Focusing on smart work
  • Getting employee commitment

II. Developing People Skills

  • Knowing yourself
  • Reading others
  • Building relationships

III. Analyzing Performance Problems

  • Identifying causes
  • The cost factors
  • Identifying solutions

IV. Situational Leadership

  • Identifying your leadership style
  • Customizing your approach to leadership
  • Exercise

V. Developing an Action Plan

  • Things I will continue to do
  • Things I will start to do
  • Things I will stop doing

Opportunity is waiting for you at Kelley

Fall 2023 two-day short course

September 20–21 in Indianapolis

Register for fall course

Spring 2024 two-day short course

Details coming soon

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of participants were Very or Extremely Likely to recommend this program to a colleague


of participants would recommend this program to others in their organization

Questions? Contact us.

To learn more about the short course, contact us at