How can we assist you?

There are two types of faculty and staff computer workstations at Kelley:

• WRP – Workstation Replacement Program (workstations funded by Kelley)
• Non-WRP (workstations purchased using departmental funds)

Kelley provides funding for a new WRP machine every four years. These machines are carefully chosen through a standardized process and are designed to offer full functionality for at least four years. However, if faculty or staff opt for more expensive machines with upgraded components (such as CPU processors, RAM, or larger hard drives), or choose laptops with additional accessories like external monitors, webcams, microphones, keyboards, or mice, they would need to use departmental funds to cover the additional costs beyond the baseline allotment.

Kelley adheres to IU guidelines, which advise faculty and staff to choose devices from Dell, Microsoft, or Apple. If someone requests a device from a different vendor, they must present a business case demonstrating that the standard offerings from these vendors do not fulfill their specific requirements. Please note: while Macintosh computers are optional, some users have encountered issues performing some tasks at Kelley, such as printing and some software incompatibility.

KSBIT technicians, who hold Dell certifications, possess the expertise to repair and replace Dell components as necessary. However, once a machine’s warranty expires, KSBIT may determine that repairs are either too costly or impractical, prompting consideration of a new machine.

All university-owned workstations will undergo management for software updates, anti-virus protection, and security scans through central services.

Lastly, in the case of WRP machines, KSBIT will reclaim them for either redistribution or retirement once they are replaced. Users are not allowed to keep their old WRP machine alongside the new one. Non-WRP machines can be retained indefinitely as long as they comply with Kelley and IU security policies and remain functional; however, all equipment & devices purchased by IU, whether WRP or Non-WRP must be returned to Kelley for retirement or disposal. When a device has reached the end of its useful lifespan, all data will be securely deleted before being sent to IU Surplus.

KSBIT has laptops, projectors, portable screens, and more available for short-term loans (i.e., 2-3 weeks). Faculty and staff may borrow items as needed for presentations, class use, conference trips, or while their machine is being repaired. Please email us at ksbit@iu.edu with your request details at least two-weeks in advance; we’ll do our best to meet last-minute requests, but some requests may not be feasible.

Users requiring a long-term loan (i.e., for a full semester or longer) are encouraged to purchase a Non-WRP device with departmental funds.

When borrowing equipment, the user and a KSBIT staff member will jointly inspect the equipment being checked out, configure the user’s login profile, and assure full functionality. Both the customer and the KSBIT employee will sign the check-out/check-in form indicating the presence and condition of the items in question. Upon return, both the user and KSBIT employee will again assess the equipment in question and sign the check-out/check-in form.

Kelley utilizes Microsoft Teams for all telephony needs (i.e., phone calls, text messaging, group chats, video calls, etc.). All Kelley employees are assigned a Teams, “telephone number” and provided with a headset/microphone to use for audio calls & video chats.

If any Kelley faculty or staff wish to have a physical handset, departmental funds must be used to cover the cost. Prices vary, but the current baseline handset is approximately $175-$200.

New faculty and staff will need to contact ksbit@iu.edu to inquire about getting a number assigned, along with headset/handset preferences.

Lastly, you’ll need to read and accept IU’s Emergency e911 statement, found here.

Have a question? Need assistance? Want some IT advice? Give us a call at 812.855.4247 or send an email to ksbit@iu.edu.

All interactions with our Help Desk are tracked in ServiceNow, a university wide ticketing system. If you email us, you’ll get an automated response which will include your ticket number for future reference. For your convenience, you can simply reply to the email and your comments will be automatically added to the ticket to maintain the conversation thread.

If we reach out to you 3 times for further information & receive no response, we’ll assume the issue resolved itself and we’ll close the ticket.

If the issue crops up again, feel free to contact us again at any time. Remember, you’re not alone—we’re here to make your IT experience smoother!

KSBIT maintains a backup system of Microsoft file servers available to faculty and staff as network drives. This backup does not include personal workstations. Partial backups are performed daily at noon, 7 PM, and midnight each day. In addition to daily backups, a full system backup of all files is performed on the weekend. KSBIT maintains four weeks' worth of backups, and then the media is recycled for re-use.

Please contact ksbit@iu.edu to have a deleted file recovered. Please include in the email the exact location and name of the file. e.g. G:\Office\Business.docx. Unless otherwise directed, we will restore the most recent backup of the file(s) to the original location.