Areas of Expertise

Product recall causes, effects and the recall decision-making process. Food and Drug Administration (FDA) regulatory policy, pharmaceutical, medical device, and automotive supply chain quality

Academic Degrees

• Ph.D., Supply Chain and Operations, Carlson School of Management, University of Minnesota, 2015
• MBA, Carlson School of Management, University of Minnesota, 2003
• BS, Aerospace Engineering, United States Naval Academy, 1994

Professional Experience

• Associate Professor, Indiana University, Kelley School of Business, 2021 - Present
• Assistant Professor, Indiana University, Kelley School of Business, 2015 - 2021
• Director of Manufacturing, AGA Medical Corporation, 2005 - 2010
• Manufacturing Manager, Guidant Corporation, 1999 - 2005
• US Naval Officer, 1994 - 1999

Awards, Honors & Certificates

• Trustee Teaching Award Nominee, Kelley School of Business, 2022
• Top 50 Undergraduate Professors, Poets and Quants, 2021
• Alpha Kappa Psi Teaching Excellence Award, Kelley School of Business, 2021
• Journal of Operations Management, Jack Meredith Best Paper Award, 2019
• Outstanding Junior Faculty Award Winner, Indiana University, 2019
• Alpha Kappa Psi Teaching Excellence Award, Kelley School of Business, 2019
• Trustee Teaching Award, Kelley School of Business, 2018
• Alpha Kappa Psi Teaching Excellence Award, Kelley School of Business, 2017
• Trustee Teaching Award Nominee, Kelley School of Business, 2017
• Alpha Kappa Psi Teaching Excellence Award, Kelley School of Business, 2016
• Trustee Teaching Award Nominee, Kelley School of Business, 2016
• Kristy Cua Doctoral Student Excellence Award and Fellowship, 2014
• Carlson School Doctoral Dissertation Fellowship, 2013
• Roger and Marlene Schroeder Doctoral Research Grant, 2013
• Carlson School of Management Teaching Excellence Award, 2013

Selected Publications

• Astvansh, V., Ball, G., and Josefy, M. (2022). The Recall Decision Exposed: Auto Recall Timing and Process Dataset. Manufacturing & Service Operations Management, in press.

  Abstract

  Abstract

  Problem Definition. There is a concerted effort across multiple academic disciplines to understand the recall decision-making process. Specifically, what steps does a manufacturer take following a product defect discovery and resulting in the product recall decision? This effort has often been limited to case studies within a particular manufacturer largely due to the absence of consistent and comparable data across firms.   Methodology/Results. This data paper provides a foundation for future research on recall decisions by processing and coding textual disclosures on 2,120 recalls initiated in the United States by 27 automobile manufacturers from 2009-2018. For each recall, the data set provides the time the firm took to make the recall decision by comparing the defect awareness date to the recall decision date, whether the recall is associated with a supplier, the number of events in the recall decision-making process, and the date and description of each event.   Managerial Implications. Not only can this data enhance product recall research by providing key recall decision-making variables unavailable in related research, an additional indication of the value of our data set also comes from National Highway Traffic Safety Administration (NHTSA), the automobile regulator in the United States. We held discussions with a senior leader at the NHTSA’s Recall Management Division related to this data set. This discussion revealed that the NHTSA does not have these data in an analyzable form and that they would be interested in using our data set for its reports, such as the NHTSA’s biennial reports to the U.S. Congress. This signal suggests that regulators, as well as researchers, practitioners, and other safety advocates may find our data set useful.

• Mukherjee, U., Ball, G., Wowak, K., Natarajan, K., and Miller, J. (2022). Hiding in the Herd: The Product Recall Clustering Phenomenon. Manufacturing & Service Operations Management, 24(1), 392–410.
• Mayo, K., Ball, G., and Mills, A. (2022). CEO Turnovers and Recall Risk Management in the Consumer Products Industry. Production and Operations Management, 31(2): 743-763. View Full Text
• Wowak, K., Ball, G., Post, C., and Ketchen, D. (2021). The Influence of Female Directors on Product Recall Decisions. Manufacturing & Service Operations Management, 23(4), 895-913. View Full Text
• Schmidt, C., Wuttke, D., Ball, G., Heese, H.S. (2020). Does Social Media Elevate Supply Chain Importance? An Empirical Examination of Supply Chain Glitches, Twitter Reactions, and Stock Market Returns. Journal of Operations Management, 66(6), 646-669. View Full Text
• Ball, G., Shah, R., & Wowak, K. (2018). Product Competition, Managerial Discretion and Manufacturing Recalls in the U.S. Pharmaceutical Industry. Journal of Operations Management, 58-59(March), 59-72. View Full Text
• Ball, G., Shah, R., & Donohue, K. (2018). The Decision to Recall: A Behavioral Investigation in the Medical Device Industry. Journal of Operations Management, 62, 1-15. View Full Text
• Ball, G., Siemsen, E., & Shah, R. (2017). Do Plant Inspections Predict Future Quality? The Role of Investigator Experience. Manufacturing & Service Operations Management, 19(4), 534-550. View Full Text
• Shah, R., Ball, G., & Netessine, S. (2017). Plant Operations and Product Recalls in the Automotive Industry: An Empirical Investigation. Management Science, 63(8), 2439-2459. View Full Text

Edited on April 19, 2022