Areas of Expertise

Causes and Effects of Product Recalls, Lean Manufacturing, Quality Management

Academic Degrees

• Ph.D., University of Minnesota, 2015
• MBA, University of Minnesota, 2003
• BS, United States Naval Academy, 1994

Professional Experience

• Assistant Professor, Indiana University, Kelley School of Business, 2015 – Present
• Director of Manufacturing, AGA Medical Corporation, 2005-2010
• Manufacturing Manager, Guidant Corporation, 1999-2005
• US Naval Officer, 1994-1999

Awards, Honors & Certificates

• Journal of Operations Management, Jack Meredith Best Paper Award, 2019
• Outstanding Junior Faculty Award Winner, Indiana University, 2019
• Alpha Kappa Psi Teaching Excellence Award, Kelley School of Business, 2019
• Trustee Teaching Award, Kelley School of Business, 2018
• Alpha Kappa Psi Teaching Excellence Award, Kelley School of Business, 2017
• Trustee Teaching Award Nominee, Kelley School of Business, 2017
• Alpha Kappa Psi Teaching Excellence Award, Kelley School of Business, 2016
• Trustee Teaching Award Nominee, Kelley School of Business, 2016
• Kristy Cua Doctoral Student Excellence Award and Fellowship, 2014
• Carlson School Doctoral Dissertation Fellowship, 2013
• Roger and Marlene Schroeder Doctoral Research Grant, 2013
• Carlson School of Management Teaching Excellence Award, 2013

Selected Publications

• Mukherjee, U., Ball, G., Wowak, K., Natarajan, K., and Miller, J. (2021). Hiding in the Herd: The Product Recall Clustering Phenomenon. Manufacturing & Service Operations Management, in press.
• Wowak, K., Ball, G., Post, C., and Ketchen, D. (2020). The Influence of Female Directors on Product Recall Decisions. Manufacturing & Service Operations Management, in press.
• Schmidt, C., Wuttke, D., Ball, G., Heese, H.S. (2020). Does Social Media Elevate Supply Chain Importance? An Empirical Examination of Supply Chain Glitches, Twitter Reactions, and Stock Market Returns. Journal of Operations Management, 66(6), 646-669.
• Ball, G., Shah, R., & Wowak, K. (2018). Product Competition, Managerial Discretion and Manufacturing Recalls in the U.S. Pharmaceutical Industry. Journal of Operations Management, 58-59(March), 59-72. View Full Text
• Ball, G., Shah, R., & Donohue, K. (2018). The Decision to Recall: A Behavioral Investigation in the Medical Device Industry. Journal of Operations Management, 62, 1-15. View Full Text
• Ball, G., Siemsen, E., & Shah, R. (2017). Do Plant Inspections Predict Future Quality? The Role of Investigator Experience. Manufacturing & Service Operations Management, 19(4), 534-550. View Full Text
• Shah, R., Ball, G., & Netessine, S. (2017). Plant Operations and Product Recalls in the Automotive Industry: An Empirical Investigation. Management Science, 63(8), 2439-2459. View Full Text

Edited on July 16, 2020