Doug Austrom

Adjunct Lecturer

Department: Management and Entrepreneurship

Campus: Bloomington

Biography

Dr. Austrom’s teaching and research interests focus on positive people practices, leading in an era of tumultuous change,

Areas of Expertise

Organization and Work System Design, Organization and Culture Transformation, Sociotechnical Systems Design, Positive People Practices, High-Engagement, High-Performance Enterprises

Academic Degrees

Ph.D. in Social Psychology, York University
MA in Social Psychology, York University
BA in Psychology, University of Waterloo

Professional Experience

Adjunct Faculty, Indiana University, Kelley School of Business, Kelley Direct, 2008-Present
Co-founder and Senior Organizational Consultant, Adjutant Solutions Group, 2012-2019
Co-Principal Investigator, National Science Foundation, A Comparative Study of Virtual R&D Organizations: A Sociotechnical Systems Analysis, 2010-2013
Visiting Clinical Professor, Indiana University, Kelley School of Business, Kelley Direct, 2007-2008
Co-founder and Senior Organizational Consultant, Turning Point Associates, LL, 1990-2012
Assistant Professor, Indiana University, School of Business, 1985-1990
Assistant Professor, School of Administrative Studies, Brock University, 1982-1985
Adjunct Faculty, Faculty of Environmental Studies, York University, 1983-1985

Awards, Honors & Certificates

Best Paper Award, Honorable Mention, Administrative Sciences Association of Canada, OB Division, 1994
Edward Lindberg Faculty Award, CPMR, Institute for Professional Advancement. 1993
Schuyler F. Otteson Undergraduate Teaching Excellence Award, Indiana University, School of Business, 1990
Outstanding Teacher & Teaching Excellence Award, MBA Program, Indiana University School of Business, 1988
Schuyler F. Otteson Undergraduate Teaching Excellence Award, Indiana University School of Business, 1988
Best Paper Award. Annual Meetings of the Academy of Management, Social Issues in Management Division, 1986
Postdoctoral Fellowship, Social Sciences and Humanities Research Council of Canada, 1981

Selected Publications

Austrom, D. (2024). An unlikely top US workplace: The Indiana Department of Revenue’s cultural transformation. Business Horizons, 67(1), 225-239. https://doi.org/10.1016/j.bushor.2024.02.001
Austrom, D., and Ordowich, C. (2020). Pava, Calvin: Sociotechnical Systems Design for the “Digital Coal Mines”. In: Szabla, D.B. (Eds.) The Palgrave Handbook of Organizational Change Thinkers. Palgrave Macmillan. https://doi.org/10.1007/978-3-319-49820-1_104-2
Painter, G., Posey, P., Austrom, D., Tenkasi, R., Barrett, B., and Merck, B. (2017). Sociotechnical systems design: coordination of virtual teamwork in innovation. Team Performance Management: An International Journal, 22(7-8),354–369.
Austrom, D. and Ordowich, C. (2016). North American Design of Nonroutine Work Systems (1980s-1990s). In Mohr, B. and Van Amelsvoort, P. (Eds.) Co-Creating Humane and Innovative Organizations: Evolutions in the Practice of Socio-Technical System Design. Global STS-D Network.
Ordowich, C. and Austrom, D. (2016).STS Designing for a Networked World. In Mohr, B. and Van Amelsvoort, P. (Eds.) Co-Creating Humane and Innovative Organizations: Evolutions in the Practice of Socio-Technical System Design. Global STS-D Network.
Painter, B., Posey, P., Austrom, D., Tenkasi, R. Barrett, B. and Merck, B. (2016). Sociotechnical Systems Design for Coordination of Virtual Teamwork. In Mohr, B. and Van Amelsvoort, P. (Eds.) Co-Creating Humane and Innovative Organizations: Evolutions in the Practice of Socio-Technical System Design. Global STS-D Network.
Austrom, D. R., and Baldwin, T. (2014). Applying great management in a state agency: Indiana BMV's journey from worst to first. Business Horizons, 57(2), 259-268.
Austrom, D. (2010). Challenging the Process: Take Off the Blindfolds. In E. Biech (Ed.) Leadership Challenge Activities. San Francisco, Pfeffer Publishing.
Austrom , D. and Lad, L. (1989). Issues Management Alliances: New Responses, New Values, and New Logics. In J. Post (Ed.) Research in Corporate Social Performance and Policy, Vol. 11. Greenwich, CT: JAI Press
Grover, R. and Austrom, D. (1989). Theory Articulation Exercise. In D. Marcic-Hai (Ed.) Organizational Behavior: Experiences and Cases. St. Paul, MN: West Publishing.
Austrom, D., T. T. Baldwin, and G. Macy (1988), The single worker: An empirical exploration of attitudes, behavior and well-being. Canadian Journal of Administrative Sciences, 5, 30-37.
Austrom , D. and Lad, L. (1986). Problem-Solving Networks: Towards a Synthesis of Innovative Approaches to Social Issues Management. 1986 Best Papers Proceedings, Academy of Management.
Wiesenthal, D., Austrom, D., and Silverman, I. (1983). The Diffusion of Responsibility in Charitable Contributions. Journal of Basic and Applied Social Psychology, 4, 17-27.

Edited on August 28, 2026