BUS-P556 Six Sigma and Quality

• 7 weeks
• 1.5 credits
• Prerequisite(s): MBA Core

In this course we review the Lean Six Sigma Body of Knowledge and prepare students to achieve the industry-recognized lean six sigma certification through the American Society of Quality. There is detailed coverage of lean models, including overarching frameworks as well as specific tools, and the integration of that content into the DMAIC framework, with its emphasis on problem definition, project management, business case development, as well as the analytical tools associated with measuring baseline process performance, including Measurement System Analysis (MSA). The course continues with root cause analysis approaches and the methodology of both correlation (variance analysis tools like ANOVA, MANOVA, and MLS) and causation (Design of Experiments). The course concludes with a review of techniques useful to ensure that improvements are sustained. There is an applied component where students learn to use statistical analysis software in the improvement process.