BUS-P429 Operations Processes
This course focuses on the analysis and design of the processes by which products or services are created and delivered to customers. It takes an integrative point of view to understand the compatibility between a company’s business strategy and its operational capability. The course emphasizes the process flow method using three measures of process achievement: throughput (the rate of product delivery), flowtime (the time it takes to deliver that product), and inventory. Value chain and lean management concepts related to reductions in process variability, time, and waste are emphasized in the course. Topics include: bottleneck analysis, process design principles, static process analysis, value chain analysis and lean, process variability and quality, and queueing models. Using a hands-on simulation tool (e.g., ProModel), students learn how to operationalize concepts learned to more complex real-world situations and practice analysis and design of process improvement.