BUS-P 356 Lean Six Sigma
This course introduces the fundamental Lean Six Sigma principles, concepts, tools, and methodologies that underlie continuous improvement approaches and how to apply these in practice to improve quality, productivity, customer satisfaction, employee satisfaction, time-to-market and financial performance. While Lean emerged from the Japanese automotive industry and is focused on the creation of value through the relentless elimination of waste, Six Sigma is a quality system which focuses on elimination of variation from all processes. The course covers Lean and the 5 steps in Six Sigma (DMAIC, or Define, Measure, Analyze, Improve and Control) through a mixture of lectures and hands-on activities. Topics include: Lean, Kaizen, DMAIC, project management, change management, and tools for each of these areas. Students will learn an industry recognized software for six sigma analysis (e.g., Minitab) and have an opportunity to earn the KSB Lean & Six Sigma Greenbelt by successfully completing the certification exam.