BUKD-S596 Digital Technology and Innovation
This course is part of core 3 - This course examines important issues in IT management through the eyes of Jim Barton, a talented business (i.e., non-technical) manager who is thrust into the Chief Information Officer (CIO) role at a troubled financial services firm. The course follows Barton through challenges, mistakes, travails, and triumphs. We take this journey with him, commenting on and debating his choices and decisions. During his first year as CIO, Barton confronts issues related to skill and talent management; IT costs, budgets, value, and charge back systems; priority setting and financial justification of IT investments; project management; runaway projects and under-performing vendors; security risks and crises; emerging technology policies; communications with other senior executives; vendor management; infrastructure standardization; support for innovation; and risk management. As Barton encounters these issues, we address them too, through associated readings. As we examine and critique both research and conventional management wisdom on these topics, we'll derive a framework for managing IT as a business leader.