BUEX-T514 Business Capabilities for the Digital Future
- 12 weeks
- 3.00 credits
Developing business capabilities for the digital future involvesrethinking the current way of doing business in the context of understandingwhere the new frontiers of digital value may lie. To uncover the businesscapabilities, we will focus on artificial intelligence (AI) and itsapplications on both digital processes and digital products. The course startsby examining the rise of AI and explaining different types of AI techniques andtheir applications for business. That is followed with a discussion about theincreased capacity of machines to “sense” the world, from speech to visualrecognition, and how that can be used to facilitate interactions withorganizational stakeholders. We then use this context to discuss digitalprocesses. In the context of service operations, robotic process automation(RPA) is employed to integrate disparate processes. The course will examine notonly what RPA is, but also take a closer look on how bots can integrate withhuman employees in the workforce of the future. With respect to digitalproducts, the course covers different instances of digital reality in the formof virtual and augmented reality and how they can be used to improveorganizational performance.
Whilevirtual reality (VR) has seen a significant growth in areas such asentertainment and simulations, augmented reality (AR) is blurring the digitaland physical worlds, by overlaying digital objects over the physical worldusing a variety of devices. AR has the potential to change the way in which weinteract with the physical world by seamlessly associating data with what our“eyes” are capturing in real time. We follow these topics with a discussion ofhow society and organizations will be impacted by this set of technologyadvancements. First, we look at how cities will become smarter with theadoption of modern technology and the implications for organizations andindividuals. Second, we look at the potential ethical, legal, and societalconsequences of adopting new technologies and the roles organizations have insetting the future. We conclude the course with an idea showcase in whichstudents will have an opportunity to present concepts of new products andservices enabled by technology.