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Indiana University Bloomington

Operations & Decision Technologies

ODT Widget Faculty

"The faculty at Kelley are amazing to work with. The Academy students are really engaged and are very impressive."
Casey Wayson,
Recruiter, Eaton Corp.

Hillol Bala

Contact Information

(812) 855-2607
hbala [at] indiana [dot] edu (E-mail)
Business School

Faculty Web Page

Featured Publication

Featured Publication Image

The Effects of IT-Enabled Supply Chain Process Change on Job and Process Outcomes: A Longitudinal Investigation


  • Associate Professor of Information Systems
  • Whirlpool Corporation Faculty Fellow


  • Bloomington


  • PhD, Information Systems, University of Arkansas, 2008
  • MBA, Texas Tech University, 2003
  • MS, Information Systems, Texas Tech University, 2002
  • BBA, Institute of Business Administration (IBA), University of Dhaka, 1999

Professional Experience

  • Australasian Conference on Information Systems (ACIS), 2011, Editorial Board
  • Decision Sciences, 2008-2010, Editorial Review Board
  • International Conference on Information Systems(ICIS), 2007, 2008, 2010, 2013, Associate Editor
  • Pacific Asia Conference on Information Systems (PACIS), 2009, 2013, Track Chair

Awards, Honors & Certifications

  • Citation of Excellence Award 2012 by Emerald Management Reviews
  • Nominated for the Harry C. Sauvain Teaching Award (2011) and Trustees' Teaching Award (2010, 2011) at the Kelley School of Business, Indiana University
  • Best Published Life Sciences Paper in 2008 Award by the Center for Busniess in life Sciences (CBLS), Kelley School of Business, Indiana University
  • Certified Business Process Manager, Business Process Management Group (BPMG), 2006
  • Doctoral Academy Fellowship, 2003-2007, Graduate School, University of Arkansas

Professional Interests

IT-enabled business process change and management, IT use and impacts, Strategic use of IT in health care, Enterprise systems implementation

Selected Publications

  • Bala, H., and Venkatesh, V. (2014), “Adaptation to Technology: A Holistic Nomological Network from Technology Implementation to Job Outcomes,” Management Science, forthcoming.

  • Bala, H. (2013), “The Effects of IT-Enabled Supply Chain Process Change on Job and Process Outcomes: A Longitudinal Investigation,” Journal of Operations Management, 31(6), pp. 450-473.

    Read Abstract ››

  • Bala, H., and Venkatesh, V. (2013), “Changes in Employees’ Job Characteristics during an Enterprise System Implementation: A Latent Growth Modeling Perspective,” MIS Quarterly, 37:4 December, pp 1113-1140.

  • Venkatesh, V., Brown, S. A., and Bala, H. (2013), “Bridging the Qualitative-Quantitative Divide: Guidelines for Conducting Mixed Methods Research in Information Systems,” MIS Quarterly, 37(1), pp. 21-54.

  • Venkatesh, V., and Hillol Bala. (2012), “Adoption and Impacts of Interorganizational Business Process Standards: Role of Partnering Synergy,” Information Systems Research, 23(4), pp. 1131-1157.

  • Venkatesh, V., H. Bala, and T. Sykes (2010), “Impacts of Information and Communication Technology Implementations on Employees’ Jobs in Service Organizations in India: A Multi-Method Longitudinal Field Study,” Production and Operations Management, Vol. 19, No. 5, pp. 591-613. Read Abstract ››

  • Bala, H., V. Venkatesh, S. Venkatraman, J. Bates, and S. H. Brown (2009), "Disaster Response in Health Care: A Design Extension for Enterprise Data Warehouse," Communications of the ACM, Vol. 52, No. 1, pp. 136-140. Read Abstract ››

  • Venkatraman, S., H. Bala, V. Venkatesh, and J. Bates (2008), "Six Strategies for Electronic Medical Records Systems," Communications of the ACM, Vol. 51, No. 11, pp. 140-144. Read Abstract ››

  • Venkatesh, V., S.A. Brown, L. Maruping, H. Bala, "Predicting Different Conceptualizations of System Use: The Competing Roles of Behavioral Intention, Facilitating Conditions, and Behavioral Expectation," MIS Quarterly, 32(3), 2008, 483-502. Read Abstract ››

  • Venkatesh, V., and H. Bala (2008), "Technology Acceptance Model 3 and a Research Agenda on Interventions," Decision Sciences, 39(2), 2008, 273-315. Read Abstract ››

  • Bala, H. and V. Venkatesh (2007), "Assimilation of Interorganizational Business Process Standards," Information Systems Research, Vol. 18, No. 3, pp. 340-362. Read Abstract ››