Faculty & Staff Notebook Computer Support
Technology Operations Support of Faculty & Staff laptops
Technology Operations fully supports only Dell and IBM (Lenovo) notebook computers purchased with University funds. Faculty and staff should check with the Help Desk (855-4247) to find out which models are recommended. Although limited support for most other models is available, faculty and staff are encouraged to stay with recommended models as our support technicians are most familiar with these units thereby enhancing the repair process. NOTE: No support is available for notebook computers which have a slower/older processor than a 2.4 GHz Pentium IV.
Most notebook computers come with a 2 or 3 year warranty from the manufacturer. The full range of support is available during this time. After the warranty period runs out, Technology Operations reserves the right to refuse service when it is not economical. In the event that the machine in question is part of the Workstation Replacement Program, a suitable (desktop computer) replacement will be made available.
Technology Operations maintains a pool of laptops designated as "loaners." These laptops range from current year models to those that are a few years old (each year more laptops are added to the pool and the oldest, non desirable machines are removed). Primarily intended for Graduate student use, these loaners are available to any KSB faculty or staff member in their pursuit of academic or administrative endeavors, within reason. If a faculty or staff member requires a laptop for an extended period of time (such as an entire semester) then he/she should attempt to purchase their own unit (either personal or departmental) rather than to utilize one intended for student use.
Other Support Resources
Faculty and staff who choose to purchase notebook computers from other vendors are encouraged to seek support from other resources, such as the UITS Support Center (855-6789) for software issues and manufacturer authorized warranty service centers for hardware issues. Fees may apply, so be sure to inquire before choosing a provider.