Help Desk Surveys
Technology Operations & Services’ Customer Surveys are sent to faculty and staff who contact the Help Desk. Each day, 5 customers are randomly chosen to receive our automated survey questionnaire. The questions asked are:
| Survey Questions: | Responses located in Link: |
| 1. Did you receive a solution to your question? | Survey |
| 2. Did you receive a response in a timely manner? | Survey |
| 3. Were you treated with courtesy and respect? | Survey |
| 4. Do you have any suggestions or comments? | Comments |
Most of the responses listed on these reports are answers from question number 4, although some are comments specifically related to questions 1, 2 or 3.
In most cases, the comments contained on these reports have not been altered in any way; some comments have been modified to match font & color for readability & appearance issues.
Please Note: Adobe Acrobat Reader® is required to view the responses:
2003 - 2004 - 2005 - 2006 - 2007 - 2008 - 2009 - 2010 - 2011 - 2012 - 2013
