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Indiana University Bloomington

Technology Services

Service Statistics

Month/Quarter Year Number of
Service
Requests
Average
Total
Service
Time
Average
TOS
Service
Time
Average
Help Desk
Service
Time
Average
Office/Repair
Service
Time
Graphs
All times are listed in hours unless otherwise stated.

July 2013 754 26.3 0.2 < 5 Mins 0.4 July
August 2013 1043 9.7 0.2 < 5 Mins 0.5 August
September 2013 1055 13.6 0.2 < 5 Mins 0.4 September

3rd Quarter 2013 2852 15.5 0.2 < 5 Mins 0.4 3rd Quarter
 
October 2013 1018 19.8 0.6 < 5 Mins 1.0 October
November 2013 850 15.0 1.3 < 5 Mins 2.2 November
December 2013 661 30.1 1.6 < 5 Mins 2.5 December

4th Quarter 2013 2529 20.9 1.1 < 5 Mins 1.8 4th Quarter
 
January 2014 1007 17.4 2.2 < 5 Mins 3.9 January
February 2014 794 11.8 0.4 < 5 Mins 0.6 February
March 2014 670 12.6 0.5 < 5 Mins 0.8 March

1st Quarter 2014 2471 15.7 0.5 < 5 Mins 0.8 1st Quarter
 
April 2014 692 16.4 0.4 < 5 Mins 0.6 April
May 2014 551 14.5 0.5 < 5 Mins 0.9 May
June 2014 609 12.3 0.7 < 5 Mins 1.3 June

2nd Quarter 2014 1852 14.5 0.5 < 5 Mins 0.9 2nd Quarter

Fiscal YR 2014 9704 16.8 0.5 < 5 Mins 0.9 Fiscal YR

Above you will find a breakdown of the Area Statistics for the selected Fiscal Year. A breakdown of services request by type/category and supporting graphs area available by period.