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Indiana University Bloomington

Technology Services

Service Statistics

Month/Quarter Year Number of
Service
Requests
Average
Total
Service
Time
Average
TOS
Service
Time
Average
Help Desk
Service
Time
Average
Office/Repair
Service
Time
Graphs
All times are listed in hours unless otherwise stated.

July 2014 611 16.7 0.4 < 5 Mins 0.6 July
August 2014 1003 14.9 0.4 < 5 Mins 0.7 August
September 2014 1103 11.3 0.3 < 5 Mins 0.5 September

3rd Quarter 2014 2717 13.8 0.3 < 5 Mins 0.6 3rd Quarter
 
October 2014 792 11.2 0.3 < 5 Mins 0.5 October
November 2014 618 9.3 0.3 < 5 Mins 0.4 November
December 2014 516 11.3 0.3 < 5 Mins 0.6 December

4th Quarter 2014 1926 10.6 0.3 < 5 Mins 0.5 4th Quarter
 
January 2015 735 11.8 0.9 < 5 Mins 1.5 January
February 2015 615 8.3 1.2 < 5 Mins 2.1 February
March 2015 823 6.4 0.9 < 5 Mins 1.8 March

1st Quarter 2015 2174 8.8 1.0 < 5 Mins 1.8 1st Quarter
 

Fiscal YR 2015 6817 11.3 0.5 < 5 Mins 0.9 Fiscal YR

Above you will find a breakdown of the Area Statistics for the selected Fiscal Year. A breakdown of services request by type/category and supporting graphs area available by period.