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Indiana University Bloomington

Operations & Decision Technologies

Kelley Advantage

Our Operations, Analytics and Information Systems faculty have written many of the definitive textbooks in the areas of operations, data analysis, database management, networking, and Excel modeling.

Recent Publications

Journal Articles

Six Strategies for Electronic Medical Records Systems

2008, Communications of the ACM

S. Venkatraman, Hillol Bala, V. Venkatesh, J. Bates


The health care sector, despite its importance, is still behind most other industries such as retail, manufacturing, and financial services to leverage IT for operational and strategic purposes. Effective development and successful implementation of IT systems are critical in health care as these systems have direct implications for patient safety, mortality, and better quality of life. Here, we discuss several potential drawbacks of current EMR systems and offer six key strategies for development and improvement based on a case study of one of the largest health care providers in the nation—the Veterans Health Administration (VHA).


Venkatraman, S., H. Bala, V. Venkatesh, and J. Bates (2008), "Six Strategies for Electronic Medical Records Systems," Communications of the ACM, Vol. 51, No. 11, pp. 140-144.


Best Published Life Sciences Paper in 2008 Award by the Center for Business in Life Sciences, Indiana University.