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Indiana University Bloomington

Operations & Decision Technologies

1960 Notable

From 1960-2013, we prepared nearly 1,200 men and women
for rewarding academic careers — that’s more than any other university.

Doctoral Courses

  1. P604
    Service Operations and Process Design
    • 15-weeks
    • 1.5 credits
    • Prerequisite: None

    This course focuses on service management and process design, emphasizing operations management issues and decision making methods.  Topics include service management frameworks, service design and process selection, service quality, service operations and the behavioral sciences, labor scheduling and flexibility, capacity planning, and revenue management.