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Indiana University Bloomington

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Service Case Studies

Health Benefits Company - Shelf life: opportunity, not program

A client in a mature service business requested a customized executive education program for its middle managers. Needs analysis and assessment identified sets of development needs centered around general management professional competencies. A ten day campus based program consisting of two five day sessions divided by a two month intersession was designed with customer executives. The first week dealt broadly with planning and organizing, and the second with leading and controlling.